Support

Open Trips while signed in. Your confirmation number, hotel, room, dates, guests, price, cancellation terms, directions and hotel contact details are kept together on the trip page. Stay also sends a confirmation email after the supplier confirms the booking.

Nuitée processes the traveller payment and hotel reservation as merchant of record. Stay never stores your card number. The final total and cancellation terms are shown for approval before payment.

When the secure Nuitée checkout offers a supported wallet for your device, browser, country and card, you can choose it at payment. The available methods are always shown in the live checkout.

Open the booking in Trips and choose the cancellation option. Stay shows the live refund or penalty before you confirm. A cancellation is never submitted without that final confirmation.

Open your trip to review the available servicing options. Some hotels require a replacement booking rather than an amendment. Stay will show the new price and terms before you approve any new booking or cancellation.

Open your trip and use Call hotel to quote the confirmation number. If the hotel still cannot locate it, contact Stay from the same trip so support has the correct booking context.

Saved contact, guest and passport details are encrypted at rest and scoped to your signed-in account. Card numbers stay inside the payment provider's secure checkout. You can export or delete your account from Your profile.

Stay gives authorised agents separate tools for searching, comparing and preparing a booking. Payment and other consequential actions require the relevant account permission and a clear final approval; the agent never receives your raw card number.